NCs and NCAs

1 In Brazil and in the IOs, the data refer to the number of consultants active at the end of the year.

1 Number of NCAs at the end of the year.

Number of active NCAs in the International Operations1

1 Refers to number of NCAs at the end of the year.

1 Calculated based on NCs' 30% profit on product prices in magazine. 2 The NCAs receive a commission based on their performance in terms of number of consultants placing orders and order volume.


Quality of
relationships

(%) Loyalty

1 Percentage of NCs giving the top score (Top1Box), on a scale from 1 to 5 points, for three aspects: satisfaction, intention to continue the relationship with Natura and recommendation. 2 Percentage of NCAs giving the top score (Top1Box), on a scale from 1 to 5 points, for three aspects: satisfaction, intention to continue the relationship with Natura and recommendation.

(%) Loyalty

1 Percentage of NCs giving the top score (Top1Box), on a scale from 1 to 5 points, for three aspects: satisfaction, intention to continue the relationship with Natura and recommendation. 2 Percentage of NCAs giving the top score (Top1Box), on a scale from 1 to 5 points, for three aspects: satisfaction, intention to continue the relationship with Natura and recommendation. 3 The NCAs correspond to the consultant leaders.


Training

Brazilian operation1

International Operations2 3

1 This takes into account the participation of the same NC in a training measure, whether by Relationship Manager, virtual training and/or other corporate initiatives. 2 Number of NCs trained, by cycle, with no repetition (if an CN does the same course more than once in the year, participation is counted only once). 3 In 2012, monitoring of this indicator was discontinued in Mexico. It was discontinued in France in 2013, due to peculiarities in the models in each of the two countries.


Participation in
Natura Movement

1 Refers to the sum of the average of NCs active in selling Believing is Seeing products, as well as NCs participating other Natura Movement initiatives per cycle, such as the Welcome Program.