1 Percentage of respondents giving the top score (Top1Box), on a scale from 1 to 5 points, for three aspects: satisfaction, intention to continue the relationship with Natura and recommendation. 2 In 2013, field interviews were conducted by local agents trained by the Community Relations area – 15 communities and 278 people interviewed.


Energy consumption (joules)

2011

2012

2013

Primary electricity source – electricity consumption

9.7 x 1013

9.3 x 1013

1.4 x 1014

Self-generated electricity – diesel generator

2.0 x 1013

2.7 x 1013

7.7 x 1012

LPG consumption

6.2 x 1012

5.7 x 1012

1.3 x 1013

Others –natural gas

1.2 x 1014

9.7 x 1013

9.5 x 1013

Total energy consumed

2.4 x 1014

2.2 x 1014

2.5 x 1014

Water consumption (m3)

2011

2012

2013

Total

179,740

184,049

295,954

Waste generation by main Natura suppliers (t)

2011

2012

2013

Total waste generated

577

622

466

Total waste recycled1

n.a

n.a

5,377

1 Monitoring of the indicator was initiated in 2013.

Funds for extractivist communities1

2011

2012

2013

Supply2

6,749

6,303

3,435

Benefit sharing from access to biological assets and associated traditional knowledge3

1,597

3,099

4,350

Funds and support4

1,002

1,524

1,459

Image rights5

22

69

-

Training6

133

301

350

Certification and stewardship7

21

29

-

Studies and advisory services8

512

749

1,590

TOTAL

10,037

12,074

11,184

1 Direct amounts in courses, infrastructure, studies, local advisory and technical services. The funds are paid in kind for the purchase of raw materials, benefit sharing (if included in contract) and use of image rights. 2 Amount paid by processors or by the Benevides plant for raw materials used in Natura’s products. 3 Amounts paid to communities as benefit sharing from the access to biological assets and/or traditional knowledge associated with Brazilian biodiversity species. 4 Natura voluntary sustainable development funds and agreements, with disbursement linked to the execution of projects or sponsorship of infrastructure improvements. 5 Amounts paid for the use of images of community members in institutional or marketing materials. 6 Workshops and courses paid by the company to improve sustainable production techniques. 7 Amounts invested in certification and stewardship plans for areas under cultivation. 8 These include studies conducted by anthropologists, lawyers, economists, NGOs and other professionals contracted by Natura to work in the supplier communities. They also include studies for structuring production chains.

Funds allocated by family

2011

2012

2013

Direct funds1

2.9

3.1

3.0

Supply2

2.2

1.8

1.1

1 These include funds effectively received by the communities: ingredients supply, sharing of benefits, image rights, funds and support. 2 Sub-item of direct funds, detailing the funds received by raw materials supplied..